Toyota ranks highest inwards overall service satisfaction inwards Malaysia
According to the latest J.D. Power 2016 Malaysia Customer Service Index (CSI) Study released today. This is the 14th annual survey too based on the findings Toyota ranks highest inwards overall service satisfaction (score of 763). They are followed past times Mazda which ranks minute (760) too Mitsubishi which ranks 3rd (758).
The survey measures overall service satisfaction amid car owners who took their vehicle to an authorized service pump too is based on responses from 3,257 new-vehicle owners who purchased their volume marketplace pose construct vehicle betwixt Feb 2014 too May 2015. It examines dealership functioning inwards v factors (in social club of importance),viz., 1. service character (32%); 2. service initiation (22%); 3. vehicle pick-up (18%); 4. service advisor (15%); too 5. service facility (13%). Brand service functioning is measured on a 1,000-point scale.
Click the link to read the press release.
The survey measures overall service satisfaction amid car owners who took their vehicle to an authorized service pump too is based on responses from 3,257 new-vehicle owners who purchased their volume marketplace pose construct vehicle betwixt Feb 2014 too May 2015. It examines dealership functioning inwards v factors (in social club of importance),viz., 1. service character (32%); 2. service initiation (22%); 3. vehicle pick-up (18%); 4. service advisor (15%); too 5. service facility (13%). Brand service functioning is measured on a 1,000-point scale.
Click the link to read the press release.
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